Why Choose AWS Managed Services?
Running production on AWS is a 24×7 job — alerts at 3 AM, patches before exploits, costs that climb as you scale. AWS managed services exist for teams that would rather ship product than run that rotation. Our guide on why businesses partner with an AWS managed services provider covers the model in depth.
We take over the whole environment: monitoring and incident response, patching, backup, and security operations — all under SLAs, with monthly FinOps reviews. Response times are contractual, not aspirational.
SquareOps has delivered for 500+ companies worldwide; 100+ production AWS environments are under our management today. As an AWS Advanced Tier Services Partner with EKS and RDS Delivery designations, every environment we run is codified in Terraform and operated from documented runbooks.
What's Included in Our AWS Managed Services
AWS defines a managed service provider by coverage of the full cloud lifecycle — plan and design, build and migrate, run, and optimize — not day-2 firefighting alone. Here is what we cover in each phase, backed by SLAs.
Assessment & Architecture Design
Well-Architected Framework Reviews across all six pillars, multi-account AWS Organizations and Control Tower landing zone design, VPC and network topology, IAM permission boundaries, and capacity planning before anything is provisioned.
In practice: the Control Tower landing zone we designed for EyeControl.
Infrastructure as Code
Every resource defined in Terraform, versioned and peer-reviewed. No click-ops and no undocumented drift — the environments we run can be rebuilt from source, which is what makes the rest of this list repeatable.
In practice: Terraform provisioning that cut Tompkins Robotics onboarding time 80%.
Migration & Modernization
Workload migration from on-premise or another cloud, containerization onto EKS or ECS, database migration to RDS and Aurora, and CI/CD pipeline build-out — delivered as a project, then operated under the same agreement.
In practice: Indiagold's regulated NBFC workloads moved off GCP with zero data loss.
24/7 Monitoring & Alerting
Proactive monitoring of all AWS resources — EC2, RDS, EKS, Lambda, ALB, and more. Custom CloudWatch dashboards, intelligent alerting, and real-time visibility into your infrastructure health.
Incident Response & Resolution
Dedicated on-call engineers for immediate incident response. Defined escalation paths, root cause analysis, and post-incident reviews to prevent recurrence. SLA-backed response times.
In practice: 24×7 incident cover we run for OurShopee.
Patch Management & Updates
Regular OS patching, security updates, and version upgrades for EC2 instances, EKS clusters, RDS databases, and Lambda runtimes — with zero-downtime deployment strategies.
Security Operations
AWS security monitoring with GuardDuty, Security Hub, and Config Rules. IAM policy management, vulnerability scanning, compliance monitoring, and security incident response.
In practice: Synaptic's multi-account AWS security rebuild.
Backup & Disaster Recovery
Automated backup management with AWS Backup, cross-region replication, and tested disaster recovery procedures. RTO and RPO guarantees for your critical workloads.
Cost Optimization & FinOps
Continuous cost monitoring and optimization — right-sizing, Reserved Instance management, Savings Plans, spot instance strategies, and eliminating idle resources. Monthly cost reports with actionable recommendations.
In practice: roughly 30% off a FinTech startup’s monthly AWS bill.
Continuous Improvement
Quarterly Well-Architected re-reviews, performance tuning against real usage data, security posture remediation, and reliability improvements fed back into the Terraform codebase — so the environment gets better each quarter rather than drifting.
The handoff is why most managed services engagements underperform. When the team operating your infrastructure didn't design it, every incident starts with archaeology. Because we run AWS consulting and AWS DevOps engagements alongside managed operations, we can pick you up at any phase — greenfield design, mid-migration, or an existing environment that needs stabilising before anyone can safely operate it.
AWS Operations Challenges We Solve
On-call falls on your senior engineers
Without a dedicated operations team, incident response competes with feature work. Response times depend on who is awake, and pager fatigue drives attrition.
Our Solution
A 24×7 NOC with defined escalation, documented runbooks, and observability tuned to page on symptoms, not noise. In practice: 24×7 operations we run for OurShopee.
AWS costs rise without a clear owner
Idle instances, unattached volumes, and expired commitments accumulate because no one owns cost. Finance sees the total; engineering fears deleting anything.
Our Solution
Continuous right-sizing, Reserved Instance and Savings Plan management, and monthly FinOps reviews with named owners. In practice: a FinTech startup's AWS spend brought down about 30% in three months.
Compliance evidence is assembled by hand before every audit
SOC 2, HIPAA, PCI-DSS, and ISO 27001 require continuously enforced controls. When controls run ad hoc, every audit costs weeks of collecting screenshots and access lists.
Our Solution
GuardDuty, Security Hub, and Config rules running daily; IAM reviews and patching on schedule; audit evidence produced as a by-product. In practice: Falcon's PCI-DSS-ready platform on AWS ECS.
How a Managed AWS Operations Engagement Works
Five stages from first conversation to steady-state operations. Where you join depends on what already exists.
We manage 100+ production AWS environments. Some we designed and built from nothing; others we inherited and stabilised first. Greenfield engagements start at stage one, existing environments usually join at stage two or three.
Assessment & Design
For an existing environment, a full infrastructure audit — document resources, identify risks, assess security posture, establish cost and reliability baselines. For a greenfield build, a Well-Architected Review and landing zone design instead.
Build & Codify
Provision what's missing and bring what exists under Terraform — importing live resources or building fresh, plus CI/CD pipelines and observability stacks. Nothing goes into operations until it can be rebuilt from source.
Integration & Onboarding
Deploy monitoring agents, configure alerting rules, set up incident management workflows, and integrate with your communication tools (Slack, PagerDuty, Teams). Runbooks written for your specific environment and handed over to your team.
Proactive Monitoring
24/7 infrastructure monitoring with intelligent alerting — alerts carry context and a next action, never bare "CPU is high" noise — plus automated remediation for common issues. Catch problems before your customers do.
Optimization & Governance
Monthly optimization cycles — right-sizing, commitment adjustments, security remediation, and performance tuning against real usage — reported alongside uptime, incidents, and cost trends. Quarterly business reviews keep scope aligned as you grow.
Ready to offload your AWS operations?
Get a custom managed services proposal based on your environment size and requirements.
Get Managed Services PricingAWS Managed Services by Industry
We operate AWS environments across industries with specific compliance and operational requirements.
SaaS Applications
Multi-tenant infrastructure management, auto-scaling operations, zero-downtime deployments, and tenant-level monitoring for SaaS platforms running on EKS or ECS.
E-Commerce & Retail
Peak traffic management, CDN optimization, database scaling operations, and 24/7 support during high-traffic events like sales, launches, and seasonal spikes.
FinTech & Banking
PCI-DSS compliant operations, encryption management, audit logging, and disaster recovery testing for financial services workloads with strict regulatory requirements.
HealthTech & Healthcare
HIPAA-compliant infrastructure operations, PHI data protection, access control management, and audit trail maintenance for healthcare applications.
Media & Entertainment
Video processing pipeline management, CloudFront CDN optimization, storage lifecycle policies, and scaling operations for streaming and content delivery workloads.
Measurable Results We Deliver
What changes in the first quarter of managed operations — measured on real environments, not promised.
Faster Environment Delivery
Once an environment is codified in Terraform, new regions, tenants, and test environments provision from a pipeline instead of a ticket queue.
Faster Incident Response
Dedicated on-call engineers with documented runbooks and automated remediation. Most incidents are detected and responded to before they impact end users.
Higher Availability
Auto-scaling tuned to real traffic, capacity planning ahead of launches, and multi-AZ load balancing keep workloads available through spikes and failures.
Reduced AWS Spend
Continuous cost optimization through right-sizing, commitment management, spot strategies, and eliminating waste. Monthly FinOps reviews keep savings from eroding.
Stronger Security Posture
Continuous security monitoring, timely patching, IAM reviews, and compliance checks. Security isn't a one-time project — it's part of daily operations.
Tested Backup & Recovery
AWS Backup policies with cross-region copies, restore paths tested per data store, and recovery drills that measure recovery times rather than assume them.
Why Choose SquareOps as Your AWS Managed Service Provider?
We operate your AWS infrastructure as if it were our own — with the expertise, tooling, and processes to keep it running at peak performance.
24/7 Operations Team
Dedicated engineers covering all time zones. No overnight gaps, no weekend downtime. Your infrastructure is monitored and managed around the clock — including holidays.
AWS Partner Expertise
AWS-certified architects and engineers with deep expertise across compute, containers, databases, networking, and security. We've operated 100+ production AWS environments.
SLA-Backed Guarantees
Defined SLAs for response times, resolution times, and uptime. Regular reporting on SLA compliance. If we don't meet our commitments, you know about it — and we make it right.
Infrastructure as Code
Every environment we manage is codified in Terraform. No click-ops, no undocumented changes. Full audit trail and repeatable infrastructure.
AWS Managed Services Frequently Asked Questions
Common questions about our AWS managed services
What are AWS managed services?
AWS managed services is an ongoing operational model where a dedicated team monitors, maintains, secures, and optimizes your AWS infrastructure 24/7. This includes incident response, patch management, cost optimization, security operations, backup management, and proactive performance tuning — so your engineering team can focus on building product instead of managing infrastructure.
What's included in your managed services?
Our scope follows the four phases AWS uses to define a managed service provider. Plan and design: Well-Architected reviews, landing zone and multi-account design. Build and migrate: Terraform infrastructure as code, workload migration, CI/CD build-out. Run: 24/7 monitoring and alerting, SLA-backed incident response, patching, security operations, backup and DR testing. Optimize: FinOps reviews, right-sizing, and quarterly Well-Architected re-reviews. We can customize the scope based on your specific requirements.
Does AWS managed services include designing and building infrastructure, or only running it?
Both. AWS defines a managed service provider by coverage of the full cloud lifecycle — plan and design, build and migrate, run, and optimize — so a provider that only does day-2 operations covers roughly half the definition. We deliver all four phases: architecture and landing zone design, infrastructure as code and migration as a build project, then ongoing operations and optimization under the same agreement. You can also engage us for a single phase — many clients start with a design or migration project and move to managed operations afterwards.
How much do AWS managed services cost?
Pricing depends on the size and complexity of your environment — number of AWS accounts, instances, services used, compliance requirements, and SLA tier. Most engagements range from $2,000 to $15,000 per month, which is significantly less than hiring full-time DevOps/SRE engineers ($150K-$250K per engineer annually). Contact us for a custom quote based on your specific environment.
What SLAs do you offer?
We offer tiered SLAs based on severity. Critical incidents (production down): 15-minute response, 1-hour resolution target. High severity (degraded performance): 30-minute response, 4-hour resolution target. Medium severity: 2-hour response, next business day resolution. All SLAs are documented in our service agreement with regular compliance reporting.
How does onboarding work?
Onboarding starts with an infrastructure audit to document your environment and identify immediate risks. We then deploy monitoring, configure alerting, set up incident management workflows, and integrate with your communication tools. We create runbooks for your specific environment and conduct a handover with your team. Most onboardings complete within 2-4 weeks.
What's the difference between AWS consulting and managed services?
AWS consulting is project-based — architecture design, migration planning, or optimization engagements with a defined scope and end date. Managed services is an ongoing operational engagement where we continuously monitor, maintain, and optimize your AWS environment 24/7. Many clients start with consulting to build the right architecture, then transition to managed services for ongoing operations.
Can you manage our Kubernetes/EKS environment?
Yes, Kubernetes management is one of our core competencies. We handle EKS cluster upgrades, node group management, pod resource optimization, Helm chart updates, ingress management, and cluster security. Our team holds CKA and CKAD certifications and manages production EKS clusters across multiple industries.
Is this the same as AWS Managed Services (AMS) from Amazon?
No. AWS Managed Services (AMS) is Amazon's own enterprise offering, which operates your workloads under AWS's standardized change-management model. SquareOps is an independent AWS partner: you get a named team, direct Slack access, custom runbooks, and scope that flexes per workload — typically at lower cost and without AMS's onboarding requirements. AMS suits large enterprises standardizing on AWS's operating model; a partner suits teams that want operations run for them without changing how they ship.
Do we keep ownership and access to our AWS accounts?
Yes. The accounts stay in your AWS Organization, under your root ownership and your billing. We work through scoped IAM roles with MFA and full CloudTrail audit logging — no shared credentials, and no accounts in our name. You can revoke our access at any time, and everything we build — Terraform code, runbooks, dashboards — lives in your repositories, so offboarding is clean by design.
How is managed services different from hiring an in-house DevOps team?
An in-house DevOps team gives you dedicated resources but comes with significant costs: $150K-$250K per engineer, plus hiring time, training, benefits, and the challenge of 24/7 coverage. Managed services gives you an entire operations team — with diverse AWS expertise, established tooling, and round-the-clock coverage — at a fraction of the cost. Most organizations save 40-60% compared to building an equivalent in-house team.
AWS Environments We Design, Build and Operate
Real production AWS engagements — PCI-DSS compliant container platforms, security landscape rebuilds, and sustained cost reduction.
Falcon
FinTechModernizing FinTech Infrastructure with AWS ECS & PCI-DSS Compliance
How Falcon achieved 99.99% uptime and PCI DSS readiness using AWS ECS, DevSecOps automation, and disaster recovery architecture.
Synaptic
FinTechTransforming AWS Security Landscape For Synaptic
How Synaptic unified fragmented AWS security across multiple accounts with centralized visibility, fine-grained network control, and compliance.
FinTech Startup
FinanceHow SquareOps Helped a FinTech Startup Reduce AWS Spend After a Cost Spike
See how SquareOps helped a fast-scaling FinTech startup cut AWS costs by ~30% in 3 months—without downtime or performance impact.
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